FilePup System Status https://status.filepup.net/ 2026-04-12T01:47:08+00:00 FilePup System Status Upload issues http://status.filepup.net/incident/47/ This issue has now been resolved.

]]> 2021-10-10T10:58:00+00:00 FilePup System Status Upload issues http://status.filepup.net/incident/46/ New uploads are currently not being registered in the database, causing them to show a "not found" error. Cause is yet unknown and updates will follow.

]]> 2021-10-10T00:17:00+00:00 FilePup System Status Raid array outage http://status.filepup.net/incident/45/ Update

We've been able to fix the file system errors and to mount the storage again. A RAID rebuild will follow. As of now FilePup is again operational.

Random reboots on the storage that occurred yesterday have caused a corruption of the filesystem. The cause for the reboots is not yet known. The status of the filesystem is not known. The status of the RAID array is not yet known either, with so far one disk drive being reported to be failing. A filesystem check is to be ran once the cause of the reboots is identified and fixed. If the filesystem, power and RAID errors are fixable, we will return the service to it's previous state.

These errors may be unfixable

FilePup has been provided as a legacy service to the great communities that have used it in the past for a couple of years now, free of advertising and with generous speed limits. Please note that there is a real chance that FilePup may not recover from this unfortunate chain of events due to the age of the infrastructure it is running on (we've had 2 major outages in the past 6 months already) and the fact that it has been nothing but an expense to us for these past years. If we can recover your data, we will, but be prepared.

]]> 2020-02-13T22:06:00+00:00 FilePup System Status Storage failure & packet loss update http://status.filepup.net/incident/44/ We've completed most fo the procedures needed to return the service to normal operation. Uploading and storing facilities are now up and downloads will be enabled later today.

]]> 2019-09-12T10:29:00+00:00 FilePup System Status Severe packet loss (update) http://status.filepup.net/incident/43/ Investigation of packet loss has been halted and shall continue after RAID rebuild process has completed.

]]> 2019-09-09T20:57:00+00:00 FilePup System Status Partial storage array failure http://status.filepup.net/incident/39/ About an hour ago alerts were fired for degraded state of the storage array. Upon investigation a single hard drive has been identified as failed and has been replaced. A RAID rebuild process has been started. We are now manually checking all other hard drives and have decided to temporarily disable the service to avoid additonal strain on the hard drives during the rebuild process.

There is no evidence of any data loss at the moment. There is no ETA on when services will be resumed. Please check this page for additional updates.

]]> 2019-09-09T16:45:00+00:00 FilePup System Status Severe packet loss http://status.filepup.net/incident/40/ We are monitoring a severe packet loss on the network which we are investigating. Updates will follow.

]]> 2019-09-09T14:48:00+00:00 FilePup System Status Amsterdam is online http://status.filepup.net/incident/38/ Amsterdam is back online. We will start routing traffic to it shortly.

]]> 2017-06-19T12:40:00+00:00 FilePup System Status Update #1 http://status.filepup.net/incident/37/ The issue is caused by an outage in our provider's network. We are waiting on a fix.

]]> 2017-06-19T09:00:00+00:00 FilePup System Status Amsterdam Outage http://status.filepup.net/incident/36/ A major outage on our Amsterdam edge has just been reported. Traffic is rerouted to Edge-Denver until we fix the issue.

]]> 2017-06-19T08:25:00+00:00 FilePup System Status Connectivity issues http://status.filepup.net/incident/35/ UPDATE: Connectivity restored.

We are fixing connectivity issues and will be back shortly.

]]> 2017-05-25T15:23:00+00:00 FilePup System Status Performance issues fixed http://status.filepup.net/incident/34/ We have identified the performance issue and have applied a patch. All European traffic is now slowly routed to the Amsterdam edge.

]]> 2017-04-26T15:55:00+00:00 FilePup System Status Performance Issue http://status.filepup.net/incident/33/ We've identified a perfomrance issue with our Amsterdam Edge. While we are investigating traffic will be routed via our Denver Edge.

]]> 2017-04-26T13:56:00+00:00 FilePup System Status Service resumed http://status.filepup.net/incident/32/ Service has been resumed.

]]> 2017-04-12T20:15:00+00:00 FilePup System Status Network outage http://status.filepup.net/incident/31/ We've experienced an outage due to configuration error in our Denver location. Service is now being restarted.

]]> 2017-04-12T20:04:00+00:00 FilePup System Status Cache Pre-fill in process http://status.filepup.net/incident/30/ We are expanding our storage capacity in west Europe to provide a better streaming experience. During the initial cache fill operation which has already begun, users might experience some buffering for videos that are not already cached. We apologise for the inconvenience. ETA is 8 hours.

]]> 2017-02-10T14:15:00+00:00 FilePup System Status Issues resolved http://status.filepup.net/incident/29/ All network issues have been resolved

]]> 2017-01-02T17:43:00+00:00 FilePup System Status Transatlantic connectivity issue http://status.filepup.net/incident/28/ We've identified an issue with the link between our US and EU data centres. The issue causes slow downloads for all EU-based users. Invetigating.

]]> 2016-12-30T08:00:00+00:00 FilePup System Status Denver outage resolved http://status.filepup.net/incident/27/ We believe all incidents have been resolved. Denver is safe and sound.

]]> 2016-12-01T11:24:00+00:00 FilePup System Status FilePup Status System Upgrade http://status.filepup.net/incident/26/ We will be upgrading our status system to allow you to subscribe for alerts via email, as well as to provide better integration with our monitoring systems for live updates of the status page. The ETA on the procedure is 60-120 minutes, during which the status page will not be accessible.

]]> 2016-12-01T11:21:09+00:00 FilePup System Status Update http://status.filepup.net/incident/25/ We've received a confirmation from the data centre that a fix has been applied. Connectivity is now restored, we will continue monitoring for now.

]]> 2016-12-01T11:06:00+00:00 FilePup System Status Denver outage not resolved http://status.filepup.net/incident/24/ Unfortunately, connectivity in Denver has not been restored to a fully operational state. We are waiting on an update from the techs on site.

]]> 2016-12-01T10:51:00+00:00 FilePup System Status Denver is back online http://status.filepup.net/incident/23/ Our Denver location is back online. The outage was caused by the network in the datacenter.

]]> 2016-12-01T09:42:00+00:00 FilePup System Status Denver outage http://status.filepup.net/incident/22/ An outage affecting our website, database and storage pool occured 10 minutes ago. We are investigating.

UPDATE: We are back online.

UPDATE2: Down again.

]]> 2016-12-01T08:42:00+00:00 FilePup System Status UPDATE 2 http://status.filepup.net/incident/21/ The network issue has been solved.

]]> 2016-09-11T09:41:00+00:00 FilePup System Status UPDATE 1 http://status.filepup.net/incident/20/ The issue appears to affect Cogent users in eastern Europe. We hope it will be resolved in the following hours.

]]> 2016-09-10T20:48:00+00:00 FilePup System Status Network outage http://status.filepup.net/incident/19/ A network outage that seems to affect part of Europe has been detected by our network monitoring tools. We're still investigating. At the time there is no estimate on the scale of the outage. We will update soon.

]]> 2016-09-10T20:02:00+00:00 FilePup System Status Major outage http://status.filepup.net/incident/18/ We are down due to a major outage at our data center. Cause is not yet identified.

]]> 2016-06-18T23:09:00+00:00 FilePup System Status Denver location performance issues http://status.filepup.net/incident/17/ Earlier today we experienced an outage in our Denver location which affected both our edge cache and database. At present all systems are back online. We continue monitoring.

]]> 2016-06-13T20:56:00+00:00 FilePup System Status Power circuits and network upgrade http://status.filepup.net/incident/16/ An upgrade on our power circuits and network interfaces will be performed in our Amsterdam #2 datacenter. We have already rerouted all traffic from this PoP to our Amsterdam #1 PoP to ensure no impact on user experience.

]]> 2016-04-05T00:43:00+00:00 FilePup System Status Unexpected downtime http://status.filepup.net/incident/15/ During the maintenance window a bug in our monitoring system manifested itself and rendered our service inaccessible for a period of 30 minutes, during which our database was overloaded. We apologise for the situation. A patch has been pushed for testing and will be implemented in the following hours.

]]> 2016-03-16T13:00:00+00:00 FilePup System Status Amsterdam #1 Edge Cache - Power supply and connectivity upgrade http://status.filepup.net/incident/14/ Our bandwidth provider at our Amsterdam DC will be performing a bandwidth upgrade on their routers and switches. Along with this improvement there will be a switch to a new, more powerful power circuit. The upgrade will affect our Amsterdam #1 edge cache servers which will be offline during this maintenance. The expected downtime could reach up to 3 hours during which all traffic will be automatically redirected to our Amsterdam #2 point of presence. Our team has ensured that this part of our European infrastructure is capable of taking the load of the region without interruptions or negative side effects on service performance. As such there are no expectations of service disruption or service downtime, and the redirect will be performed ahead of the maintenance's start to ensure customers which are currently downloading large files won't be interrupted in the middle of their downloads.

]]> 2016-03-15T13:31:00+00:00 FilePup System Status Update #2 http://status.filepup.net/incident/13/ We've successfully upgraded the geo location server. All services are fully operational.

]]> 2016-02-08T14:35:00+00:00 FilePup System Status Update http://status.filepup.net/incident/12/ We've successfully upgraded the database server. Uploads have been reenabled.

]]> 2016-02-08T14:27:00+00:00 FilePup System Status Database & Geo location services infrastructure upgrade http://status.filepup.net/incident/11/ Our team will perform a network upgrade of our database and geo location servers to resolve issues with temporary slow downs. In the final stage of the upgrade file uploads will be disabled for a brief moment. We do not expect any downtime during the upgrade.

]]> 2016-02-08T12:28:00+00:00 FilePup System Status Light network attack http://status.filepup.net/incident/10/ We are monitoring a DDoS attack attempt on our Denver Edge location. No performance impact has been noticed. We will continue monitoring.

]]> 2016-01-27T16:46:00+00:00 FilePup System Status [UPDATE] Transcoding engine upgrade complete http://status.filepup.net/incident/9/ We've successfully upgraded the video transcoding engine. All transcode workers are back online. All pending videos on the queue will be converted as soon as possible.

]]> 2016-01-21T12:07:22+00:00 FilePup System Status Transcode engine upgrade http://status.filepup.net/incident/8/ We are performing an upgrade to our transcoding engine. All unprocessed videos will begin processing shortly.

]]> 2016-01-21T10:54:00+00:00 FilePup System Status Seattle Edge in production http://status.filepup.net/incident/6/ We've successfully deployed our Seattle Edge. Northern US users will experience lower response times and a faster, more stable connection.

]]> 2016-01-10T09:49:00+00:00 FilePup System Status Seattle Edge Deployment http://status.filepup.net/incident/5/ We're deploying our new edge cache in Seattle. During it's initial sync a degradation in both Denver & Chicago edges is expected.

]]> 2016-01-09T21:55:00+00:00 FilePup System Status Storage pool operational http://status.filepup.net/incident/4/ We've resumed service. We will be monitoring the performance of the pool.

]]> 2016-01-08T13:27:00+00:00 FilePup System Status Update http://status.filepup.net/incident/3/ Storage Pool is now online and we are preparing to resume the service

]]> 2016-01-08T13:15:00+00:00 FilePup System Status Storage Pool physical migration http://status.filepup.net/incident/2/ Our storage pool is being moved to a new data centre. The service will not be operational in the mean time.

]]> 2016-01-08T09:43:00+00:00 FilePup System Status Storage pool performance degraded http://status.filepup.net/incident/1/ We've identified a connectivity issue in our storage pool. Investigation in progress.

]]> 2016-01-07T23:57:00+00:00